Bitesize course / Managing conflict
Understand the causes and types of conflict and learn ways to resolve these
Overview
This course looks at the tools and techniques used to improve the engagement and motivation of individuals and teams. You will learn the importance of managing relationships to achieve your organisation's business aims and objectives.
The nature of conflict is explored, as well as techniques to help you manage this. Once completed you will be able to identify the skills and techniques used to influence others and to successfully negotiate and manage conflict.
This course is suitable for budget and operational managers, clinical staff, finance staff, new to the NHS, primary care staff.
Topics
- Strategies to engage and motivate teams
- Conflict, causes and types
- Conflict resolution
- Summary
What's included?
Up to date, easy to understand content, written by NHS experts
Access to your course online for 12 months
6 hours of accredited CPD
Certificate of completion
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