News alert / Two-hour urgent response reduces pressure on emergency services
Urgent at-home care teams can significantly reduce emergency admissions, according to the first evaluation of two-hour urgent community response services. The evaluation studied the impact of applying a two-hour urgent community response (UCR) standard across all integrated care systems in England, using feedback from over 100 interviews with senior leaders, managers and frontline staff. The study found that the UCR standard eased pressure for a range of services, including accident and emergency, hospital, GP and social care services. One interviewee reported that ‘out of 1500 calls for falls, only 5% needed to go on to require admission.’
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