It’s normal to feel uncomfortable with conflict and tricky conversations. This session will help you to focus on what you want to achieve, and give you the tools to handle the conversation in a calm professional way.
- Specific preparation to undertake before a difficult encounter.
- How to open the conversation.
- Words to use, words to avoid.
- Handling your emotions.
HFMA members, associates and friends come together again for the biggest and most prestigious HFMA event of the NHS finance calendar.
This course has been designed to identify key topics that will help employees strengthen their financial wellbeing.