Event / HFMA bands 2 to 6 - Handling tricky conversations
It’s normal to feel uncomfortable with conflict and tricky conversations. This session will help you to focus on what you want to achieve, and give you the tools to handle the conversation in a calm professional way.
- Specific preparation to undertake before a difficult encounter.
- How to open the conversation.
- Words to use, words to avoid.
- Handling your emotions.
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