Event / HFMA bands 2 to 6 - Assertiveness

Many of us struggle with being assertive. Sometimes we’re fine at home but aren’t as comfortable in professional context. Sometimes it’s the other way round.

This course doesn’t try to change your personality. Instead it will help you to be more assertive in a way that suits who you are.

Content

• Understanding what’s holding you back, and what to do about it.
• What assertiveness is and isn’t. The difference between assertiveness and aggression.
• Key techniques: how to ask for what you want, stand your ground, and say ‘no’.
• Managing your feelings when handling difficult encounters.