Bitesize course / Managing conflict

Understand the causes and types of conflict and learn ways to resolve these

6 hours Intermediate
6 CPD hours Free to NHS

This course is FREE to NHS staff. In partnership with NHS England, the HFMA are providing this course free of charge to all NHS staff. To see the options to access this course for free, please click here. If you are not a member of NHS staff and wish to purchase this course, please click the 'purchase' button in this banner.

Managing conflict


This course looks at the tools and techniques used to improve the engagement and motivation of individuals and teams.  You will learn the importance of managing relationships to achieve your organisation's business aims and objectives.

The nature of conflict is explored, as well as techniques to help you manage this. Once completed you will be able to identify the skills and techniques used to influence others and to successfully negotiate and manage conflict.

This course is suitable for budget and operational managers, clinical staff, finance staff, new to the NHS, primary care staff.


  • Strategies to engage and motivate teams
  • Conflict, causes and types
  • Conflict resolution
  • Summary

What's included?

Up to date, easy to understand content, written by NHS experts

Access to your course online for 12 months

6 hours of accredited CPD

Certificate of completion

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