Case study / Automating administrative tasks

This case study describes how trusts and integrated care systems are using robotic process automation (RPA) mimicking human actions for simplistic tasks. The benefits include:

• bringing data together where the systems don't talk to each other
• reducing errors
• allowing more patient facing time
• allowing more time for  complex tasks,
• making the human workers feel they add more value
• a fully auditable process

The humans in the process can provide the brain power and patient empathy where it is needed, rather than spending most of their time doing jobs easily done by a digital assistant, virtual worker, or ‘bot’