HFMA's team of coaches share a passion for supporting and challenging you to perform at your very best. They have held senior leadership positions in organisations like yours and know what it takes to achieve the results and improvements you desire.

With a range of expertise, including extensive NHS board level finance experience and commercial business experience outside the NHS, they offer a totally confidential service external to your organisation. HFMA coaches take part in regular supervision to continuously improve their skills and knowledge.

Arnold Palmer

Arnold Palmer

Experience: Arnold has over 20 years’ experience in the NHS including 13 years as a Finance Director. He is a member of the Association of Chartered Certified Accountant’s (ACCA), a fellow since 1985. He successfully delivered a £26m CIP Programme; has been project director for a £30m hospital rebuilding programme and improved a Trust’s financial risk rating from 3 to 4. Arnold is an experienced coach who has worked with: non-executive directors; newly appointed CCG chief finance officers; senior qualified accountants; staff studying for professional qualifications and senior clinical staff.

Style: His coaching sessions begin by gaining a clear focus for the goals for the programme. He uses questioning and listening to encourage clients to reflect on the barriers to achieving their goals. His relaxed coaching style is supported by a structured process of contracting; building wider understanding; analysis; action planning; implementation and review.

Chris Brown

Chris Brown_circle 

Experience: Chris is a former NHS Director of Finance/ Deputy Chief Executive with a deep understanding of the issues affecting Finance professionals in the NHS. He is also an experienced coach and mentor offering services tailor-made to the needs of NHS Finance people. Chris's coaching skills were recognised in the Coaching Academy's inaugural International Coach of the Year Awards when he was awarded runner up in the Executive Coaching category. As his reputation among that community is vitally important to him, he can only maintain and enhance this through consistently delivering excellent service

Style: Examples of comments from his clients have been:

"The best part.....- hands down- was working with Chris Brown. He gave me just the friendly 'kick' I needed to help me land a DoF job way quicker than I ever expected."

"Working with Chris has been the best personal development experience I have ever had"

"Chris has a style that makes me people feel at ease instantly" 

Iain Crossley

Ian Crossley

Experience: Iain enjoys helping people at all levels build their personal resilience and develop their understanding of integrated healthcare systems and personalised care.
He develops courses for the HFMA Masters-level Qualification in Healthcare Business and Finance and am a tutor on the Diploma in Advanced Primary Care Management. 

In his NHS career he has worked in complex integrated health economies transforming service delivery across the North of England. 

Iain is a Chartered Accountant, Business Finance Professional, and Chartered Tax Advisor; his first degree is from Emmanuel College, Cambridge and he has an MBA from Lancaster University Management School. 

Style: Iain understands the benefits a non-intrusive style to help you deal with the pressures and ambiguities in a complex environment. His knowledge of the developing approach to integration and system transformation is insightful. 

People he works with say ‘your light touch gave me surprisingly deep guidance and is exactly what I was looking for’

Jonathan Bowyer

Jonathan Bowyer_circleExperience: Jonathan is an independent coach, trainer and facilitator with over 30 years’ experience of helping people and organisations to develop and grow. He has held senior management roles including marketing, operations and HR in one of Europe’s largest outdoor education centres. Jonathan is an experienced coach with a post graduate certificate in executive coaching and is a regular trainer of coaches and mentors. He has considerable experience in many different sectors. In the health and social care sector he has worked in primary, acute, tertiary, mental health and community care as well as commissioning organisations, a Royal College and a national palliative care organisation. His coaching clients include senior managers, clinicians and finance professionals in the NHS.

Style: Jonathan’s training as a coach has been heavily influenced by the Solutions Focus approach. He aims to build rapport quickly, with a friendly and relaxed approach. He aims to find the most productive level of challenge and to encourage coachees to think creatively and make firm decisions.

Karen Martin

Karen MartinExperience: Karen has a background as a successful and effective leader with a proven ability to interact effectively at all levels coupled with an enthusiastic, energetic capacity and commitment to building confidence and potential in others.  

With over 35 years experience in professional workforce roles predominantly within the NHS, she is a Chartered Fellow of the Institute of Personnel and Development (FCIPD) and am committed to developing resilient leaders.  This experience is combined with the ability to work across and within professional and hierarchical boundaries combining in-depth expertise and professional leadership in Workforce, OD, Transformation and corporate development with operational and strategic management.  

Her aim as a coach is always to provide both support and challenge.  She offers an encouraging, direct and open approach using a range of techniques to support each client to achieve their full potential.  She is practical and pragmatic in style and my practice is based on framing issues or challenges and providing the client with the tools and space to identify the appropriate solution or action for themselves.

Letsie Tilley

Letsie Tilley

Experience: Letsie is a highly experienced NHS manager with 30 years' experience working in Senior NHS Management roles, including 20 years as a Board level Director of Finance. She maintained a sound reputation for strong leadership, creating robust financial management and maintaining financial stability in times of significant turbulence and change. She has a wide range of NHS financial management experience working in acute, community, mental health and learning disabilities services organisations as well as in commissioning organisations. She also worked as a consultant for Price Waterhouse (formerly PwC) and in local government. Throughout her career, Letsie has always been strongly committed to NHS Finance leadership training and development. She has been a coach with HFMA since 2014 and prior to that she was a coach/mentor to senior finance managers and to NHS graduate trainees for many years. Since 2016 she has worked as a tutor delivering the on-line HFMA Academy Masters level Qualification.  

Style: Her coaching style is supportive, encouraging and collaborative. She will work with you on resolving the key issues to enable you to realise your personal and professional potential. She will positively challenge your thinking and assumptions, to help you to identify and achieve the best solutions. She may also complement this by drawing on her knowledge, experience and network of contacts to signpost other relevant learning resources.  

Pamela Dyson

Pam DysonExperience: Pam has been part of the NHS Finance Function since 1980 and an active member of HFMA since qualifying with ACCA in 1986.  Her final role as an NHS employee was National Head of Finance Skills Development for England. She became President of AAT in 2009 and is currently Chair of the ACCA Health Sector Panel. Additionally she is a mentor for the North West Leadership Academy and Lancaster University.

Style: Pam is a strategic thinker with practical expertise in career, team and personal development, graduate recruitment, mentoring, coaching, training and professional network development, governance, and as a charity trustee and NHS Governor. She is now actively engaging with the climate change and sustainability agenda, particularly in the NHS.

As a freelance consultant working virtually, she supports a varied portfolio of clients to create their own sustainable futures. In partnership, by enabling improved motivation, commitment and resilience, together she develops people, places and possibilities.  

Paul Dillon Robinson

Experience: Paul is a chartered accountant with an MBA from the Open University.  He spent seventeen years in the NHS, eight of which were as Managing Director of South Coast Audit (now part of TIAA), whilst acting as Head of Internal Audit to a full range of NHS organisations.  During this time he was a trustee of the HFMA and involved locally and nationally with the Association. He then spent nine years as Head of Internal Audit at the House of Commons. He now has a portfolio of roles, including tutoring and training with the HFMA, as well as a NED role in the NHS.

Style: Paul has always been interested in developing and investing in staff, including mentoring and coaching people, with the belief that listening to people will nearly always allow them to answer their own questions - albeit with a few directed prompts!

Paul Miller

Paul MillerExperience: Paul started working in the NHS in 1983 and is a trained and experienced coach, as well as having over 25 years experience on NHS Boards in both England and Wales, including 5 years as a Chief Executive, 16 years as a Director of Finance, 3 years as a Director of Strategy and most recently over one year as a Non Executive Director in Salisbury NHS Foundation Trust. He retired from the NHS in 2018 and since then he has developed a wide range of interests which all complement his coaching role. As well as being a Non Executive Director, these interests include being a tutor on HFMA Academy Leadership and Personal Effectiveness module “MBA” qualification, supporting the Future Focused Finance Best Possible Value (BPV) programme, as well delivering a wide variety of training and development activities for the NHS and Local Government.

Style: His aim is get you to "be the best that you can be”, in achieving this goal his style tends to be reflective, facilitative and constructively supportive. That said he will challenge you to think differently and to achieve this he will draw on his coaching skills, 36 years NHS experience, as well as his academic background. 

Rachel Hardy

Rache HardyExperience: Rachel’s career spanned 33 Years in the NHS prior to leaving in 2019. She worked in the Provider Sector (Acute, Community, Mental Health, Learning Disabilities), Commissioning Sector, Intermediate and National tier. She held CFO roles, CEO and Deputy CEO roles. She is an AAT and CIPFA Qualified Accountant and is ILM 7 Coaching and Mentoring qualified.

Development of people was always a particular interest throughout Rachel’s career. She was a National Trustee for the HFMA, Chairman of the West Midlands HFMA branch and part of the recruitment process for the Aspiring FD Programme.

She has undertaken coaching work with individuals and teams in the NHS, Education and Pharmaceutical sectors.

Style: Rachel’s coaching style is organic, working through issues and plans conversationally. She has experience of working in many organisations and understands the personal and professional complexities individuals and teams face. Her experience has shown that answers often lie within the individual already. She is solution focussed but believes that coaching should be an enjoyable, enlightening, and empowering experience. 

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