General resources

The documents below are named according to the type of account they relate to and are designed to provide information about navigating and managing your account. Please view the document that relates to the type of account you have with us.

Subscription

Admin Guide This administration guide is for organisations that have signed up to our subscription service. The document will provide you with instructions on how to set up users and manage their accounts.

Progress Report Guide This progress report guide is for organisations that have signed up to our subscription service. The document will provide you with a description of the different reports that are available to you and instructions on how to access each report.

FAQs Sheet This frequently asked questions sheet is designed for organisations signed up to our subscription service and aims to provide answers to questions that administrators have asked about the subscription service. This document will be updated as more feedback is received from administrators.

Allocating Users This user allocations sheet is designed to explain how your user allocations are calculated throughout your subscription. Please take the time to read it carefully as it will be invaluable to the administration of your subscription account.

Email to New Users This email is for organisations that have signed up to our subscription service. It is designed to be sent out to new users to help them use their accounts. Please note this document is designed to be amended by the administrator depending on the settings you have chosen for your subscription account.

Non-Subscription

Admin Guide This administration guide is for organisations that have purchased e-learning through licenses and are administrating the organisation’s account using our voucher system. The document will provide you with instructions on how to set up users using your vouchers.

Progress report guide This progress report guide is for organisations that have purchased e-learning through licenses and are administrating the organisation’s account using our voucher system. The document will provide you with a description of the different reports that are available to you and instructions on how to use them.