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The Pathfinder: Judgement day

by Sue Bishop 29 January 2010

In the end, six months of work came down to one meeting. Anyone who has ever done an exam, driving test or job interview will know how I felt before the business case approval panel.
 
One little moment in front of the ‘powers that be’ would decide whether the redesign of the stroke pathway went ahead. It didn’t matter that my secondment was nearly over and it won’t be me who implements the project. All I could think about was how much I wanted this to happen and the hopes and expectations of the stroke survivors, carers and clinicians who supported every step of this process.
 
The decision on my business case was in the hands of NHS Leicester City’s commissioning executive, a heavyweight group of senior managers and practice-based commissioning clinicians.
 
I’ve spent many years on their side of the decision table. I was good at listening and had a nice line in challenging interjections like, ‘so what?’ and ‘but what if?’ Perhaps that’s why I spent hours thinking about the questions I might get as well as worrying about the answers.
 
I confess being on the other side is, well, scary. Sleep didn’t come easy during the nights leading up to my 20 minute slot. Then, when the day came and I was finally in that room all I wanted to do initially was take the director of finance’s cosy seat opposite mine.
 
Instead, I took a deep breath and relayed my prepared speech. I even got up and drew on the flip chart to illustrate my points, a bit of a trademark for me. Then I reasserted the caveats I believe are essential to this project. Those caveats are that we properly resource the implementation phase; reduce cost at the same time as building better quality; and work across organisational boundaries. I outlined how the next bit of the redesign will happen and asked if there were any questions (I’m always so polite). Then I waited.
 
I held my breath until they said ‘yes’ and I replied “Yeesssssss!”. It was a ‘yes’ to moving on from my secondment, knowing the project can continue. It was a ‘yes’ on behalf of more than 50 patients, carers and clinicians who formed my project group. And today, most of all, that` ‘yes’ was an endorsement to leaving my comfortable executive chair (and comfort zone) and putting myself in the do-er’s shoes. I slept like a baby that night.

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