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Corporate Partner Details

NHS Shared Business Services

NHS Shared Business Services is a unique joint venture between the Department of Health and Xansa which was formed in April 2005 to deliver high quality Finance & Accounting services to NHS Trusts.

NHS Shared Business Services is a unique joint venture between the Department of Health and Xansa which was formed in April 2005 to deliver high quality Finance & Accounting services to NHS Trusts.

The five core F&A services available at launch - Purchase to Pay, Order to Cash, Accounting to Reporting, Treasury and Cash Management and VAT advice and assistance – have since been enhanced with new Payroll and E-procurement service lines.  The services are based on Oracle 11i, a robust, state-of-the-art technology platform that has been specifically adapted for the NHS.

NHS SBS has an expert migration team who typically spend 3 to 4 months with each trust as part of an extensive change management programme during which their processes and systems are migrated over to the NHS SBS model; full training and post go-live support ensure a seamless transfer of service. 

The objectives of NHS Shared Business Services are:

- to make savings of £224 million over 10 years for the NHS through economies of scale, standardisation, improved efficiency and utilisation of private sector shared service centre expertise
- to give NHS trusts access to “best in the NHS” integrated financial systems including e-procurement and best practice workflow
- to enable NHS organisations to focus efforts on delivering services to patients and communities

The benefits of working with NHS SBS go far beyond service delivery cost savings and productivity improvements.  They also include:

- access to a future-proofed technology platform the development costs of which are spread across a large customer base
- access to the e-procurement service that allows supplies professionals to focus on buying, rather than transactional processes
- faster and more consistent month-end closedown
- reduced paper trail
- improved business continuity and disaster recovery services

- substantial improvements in the accuracy, reliability and timeliness of the management information available

As at July 2007, the organisation serves 25% of the Trusts and has 870 employees, 300 of them in India.

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