Our Services
Providing a detailed case plan and costs estimate:
Both the preparatory stage and the conduct of the mediation can, and often are, adapted to suit the needs of the parties.
With our expert knowledge in the field, we will facilitate a process where all parties to the dispute are actively involved. We will provide guidance to the parties in terms of:
- Setting out each stage of the mediation process;
- Providing a costs estimate so the parties can budget adequately for the mediation and decide whether or not to proceed on the basis of that estimate;
- Explaining what papers the parties will need to prepare, and on what principles these should be drafted, and providing template documents where necessary;
- Providing the parties with the opportunity to enter into the mediation on written terms, to ensure that both parties adopt a positive and prepared approach to the mediation;
- Providing templates for settlement agreements.
Run and oversee the conduct of the mediation from start to finish:
We will assign you a Senior Associate who will be your main point of contact throughout the process, so you are always dealing with someone who is familiar with you and your dispute. We will co-ordinate the parties, and see to the administrative arrangements for the mediation.
During the mediation itself, we will use our sector experience to guide the parties towards a sound, impartial and business-focussed resolution. In our experience, this gives your dispute the best chance of being resolved quickly and cost-effectively.
The process is entirely confidential and without prejudice and the clients can walk away from the process at any time. Only if terms of a settlement are agreed are the parties bound.
HCSs Dispute Resolution team have all been senior healthcare professionals and are qualified as mediators through CEDR. We also use Bevan Brittan LLP, expert legal advisers to the NHS, to provide additional expert Mediation Mentoring and quality assurance training for our trained mediators.
It is anticipated that the vast majority of disputes relating to service contracts in the NHS can be managed by one individual. The size and experience of our team does allow us to handle complex disputes where teams are required to manage effectively a dispute to a satisfactory resolution or with an accelerated deadline.
We also set ourselves the highest quality standards, which are regularly audited.