Our Approach to Dispute Resolution
The aim of our Dispute Resolution team is that healthcare organisations avoid expensive dispute escalation and ensure a speedy and effective conclusion to issues which affect our clients’ business. We therefore offer a mediation service specifically tailored to resolving disputes in the healthcare sector.
Our mediators are professionally qualified through the Centre for Effective Dispute Resolution (CEDR), widely considered to be the centre of excellence for mediation in the UK.
With significant contracting experience at the highest level in the NHS, and specifically in the healthcare finance community, our team’s in-depth understanding of our clients’ business and objectives gives us background knowledge which is not found in other mediation providers.
Clearly it is in the interest of the NHS to avoid the need to resort to Arbitration (where an independent Arbitrator will decide on the outcome of a dispute), or Court Proceedings (both of which can be expensive and time-consuming). Increasingly, there are also incentives to avoid panel adjudications by SHAs/Monitor.
We have developed a confidential and independent service which, when delivered by any one of our experienced experts, gives our clients the best opportunity to avoid these routes and resolve their dispute quickly.
Our mediators are experienced in dealing with all types of NHS service contracts including: